Last Updated: May 12, 2025
Welcome to Zenlivery. These terms and conditions outline the rules and regulations for the use of our services.
By accessing this website and using our services, we assume you accept these terms and conditions in full. Do not continue to use Zenlivery's services if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to Zenlivery. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves.
Zenlivery provides in-home wellness services including but not limited to yoga, pilates, aqua fitness, meditation, and tai chi instruction. All services are provided by qualified instructors and are customized to meet the individual needs of our clients.
Our instructors will travel to your specified location at the agreed time to deliver the service. You are responsible for providing a suitable space for the activity to take place safely. For aqua fitness services, you must have access to a suitable swimming pool.
Unless otherwise specified, we will provide all necessary equipment for the session. You are responsible for ensuring there is adequate space to use this equipment safely.
Our services are designed to promote general wellness and are not intended to diagnose, treat, cure, or prevent any health condition or disease. Our instructors are not medical professionals, and our services should not be considered a substitute for professional medical advice, diagnosis, or treatment.
All services must be booked in advance through our website, via email, or by phone. Booking is subject to instructor availability and confirmation from Zenlivery.
Payment is required at the time of booking for single sessions. For monthly packages, payment is due on the first day of each month. We accept credit/debit cards and bank transfers. All prices are in Australian Dollars (AUD) and include GST.
Monthly packages are subscription services that automatically renew each month until cancelled. You may cancel your subscription at any time by contacting us at least 7 days before your next billing date.
If you need to cancel or reschedule a session, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours' notice will be charged at the full session rate. In cases of emergency or illness, we may waive this fee at our discretion.
In rare circumstances, we may need to cancel or reschedule a session due to instructor illness, emergency, or extreme weather conditions. In such cases, we will notify you as soon as possible and offer to reschedule or provide a full refund for that session.
If you are not present at the scheduled time and location without prior notice, this will be considered a "no-show" and you will be charged the full session rate.
You are responsible for disclosing any health conditions, injuries, or concerns that may affect your ability to participate safely in the activities. We reserve the right to refuse service if we believe an activity may pose a health risk to you.
Prior to your first session, you will be required to complete a health questionnaire and sign a waiver acknowledging the inherent risks associated with physical activity.
Our instructors have the authority to modify or stop a session if they believe there are safety concerns or if they observe that a client is unable to safely complete the activities.
While we take all reasonable care to ensure the safety of our clients during sessions, participation in physical activities carries inherent risks. To the extent permitted by law, Zenlivery will not be liable for any direct, indirect, incidental, special, or consequential damages, injuries, or losses arising from your participation in our services.
You acknowledge that you participate in our services voluntarily and at your own risk. We recommend that you consult with a healthcare provider before beginning any new exercise program.
We respect your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for details on how we collect, use, and store your information.
We expect clients to treat our instructors with respect and to maintain a safe and appropriate environment during sessions. Inappropriate behavior, harassment, or discrimination will not be tolerated and may result in immediate termination of services without refund.
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified terms.
These terms and conditions are governed by and construed in accordance with the laws of Australia, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Australia for the resolution of any disputes.
If you have any questions about these Terms and Conditions, please contact us:
Email: [email protected]
Phone: +61 2 9076 5832
Address: Sydney, Australia
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